|
PURPOSE OF COLLECTION AND USE OF PERSONAL DATA
If you are a user of the Services (“Customer”), personal data is collected
from you to enable the Company to provide the Services to you. You may
decline to provide the Company with the requested personal data, but in
such case the Company may decline to provide the Services to you.
If you are a visitor to this website, other than a Customer, you need not
supply any personal data to access this website. However, personal data
may be collected from you if you request the Company for catalogues or
other promotional brochures or materials.
Personal data collected from you may be used by the Company for:
l processing
of your application for the Services
l enabling
the provision of the Services to you
l conducting
identity verification and/or credit checks at the time of your application
for the Services
l processing
of payment instructions or collection of amounts outstanding from you in
relation to the provision of the Services
l
marketing of the Services by the Company
l
designing services for you
l
conducting market research or customers’ surveys
l
provisioning of customer services
l
handling your complaints and account enquiries
l
compliance with applicable laws, rules and regulations
l
any other purposes directly related to the purpose for which the personal
data were originally collected
We will not sell and trade your personal data to others.
TYPES OF
PERSONAL DATA COLLECTED
Types of personal data collected by the Company may include:
1. Your personal information and contact information such as your name,
gender, date of birth, identity card number, telephone number, email
address, service installation address, correspondence address and/or
billing address;
2.
Your business information such as company name and business title;
3.
Your credit card information such as name of cardholder, card number and
expiry date;
4.
Your account details, including account numbers, or user accounts; and
5.
Any other information as necessary for the provision of the Services to
you.
CONFIDENTIALITY, DISCLOSURE AND SECURITY OF PERSONAL DATA
All personal data collected and held by the Company will be kept
confidential, but where disclosure is necessary for the Company’s
compliance of any statutory obligations or requirements, or for the
Company to provide the Services to you or to carry out the original
purpose, or a directly related purpose, for which the personal data were
collected, those data may be provided to the following parties:
l Telecommunications
Authority or other governmental or statutory authorities, institutions or
organizations;
l Company’s
associated companies, contractors, agents or other telecommunications
service operators who are involved in the sale, administration or
provision of the Services; and
l banks,
financial institutions, credit card issuing companies or debt collection
agencies.
Any questions, comments, suggestions or information other than personal
data sent or posted to this website, or any part of the site by you will
be considered as voluntarily provided to the Company on a non-confidential
and non-proprietary basis. The Company reserves the right to use,
reproduce, disclose, transmit, publish and/or post elsewhere such
information freely, including passing it to any associated company for
example, in connection with the development, manufacturing and marketing
of products and services and to meet customer needs.
All reasonable efforts are made to ensure that any personal data held by
the Company is stored in a secure and safe place.
TRANSFER OF
PERSONAL DATA OUTSIDE HONG KONG
If necessary, the Company may transfer the personal data to places outside
the Hong Kong Special Administrative Region for carrying out the purposes,
or the directly related purposes, for which the personal data were
collected. All the transfer of those personal data will be carried out in
compliance with the requirements of the PDPO.
RETENTION
OF PERSONAL DATA
Unless there is a mandatory legal requirement for us to keep your personal
data for a specified period, we will only retain your personal data for as
long as is necessary to fulfill the purpose for which the personal data
were originally collected.
DIRECT MARKETING
The personal data the Company collected from you may be used for direct
marketing of the Company’s services and for keeping you up to date the
services or promotions of the Company. If you wish to opt-out from
receiving any direct marketing material or information from us, you may
write to our Customer Service Centre at the address shown below. Upon
receipt of your written request, we shall cease to so use your personal
data without charge to you.
USE OF COOKIES
The Company may use “cookies” on this site in order to:
l
enable tighter security
l
enable Customers to keep browsing and adding products to their shopping
basket
l
personalize sites for Customers
l
build online Customer or visitor profiles
If you want to disallow the use of cookies, you can do so on your own web
browser.
LINKS
This Privacy Policy Statement only applies to this website. This site may
contain links to other sites and pages. By activating a link, such as for
example by clicking on the banner of an advertiser, you leave this site
and the Company does not exercise control over any personal data or any
other information you give to any other entity after you have left this
site. Access to and use of such other websites is at your own risk.
DATA ACCESS AND CORRECTION
If you have any query in relation to the Company’s privacy policy or you
wish to access or correct your personal data held by us, you may contact
us by writing to the following address:
-
Attn: "City Telecom" Personal Data Officer
P.O. Box No. 73623, Kowloon Central Post Office
-
Attn: "Hong Kong Broadband Network" Personal Data Officer
P.O. Box No. 73910, Kowloon Central Post Office
The Company reserves the right to charge you a reasonable fee for
complying with a data access request as permitted by the PDPO.
In the event that there is any inconsistency between the English and
Chinese versions of this Privacy Policy Statement, the English version
shall prevail. | 
